Privacy Policy

Last updated: February 18, 2026

This Privacy Policy explains how Comedy of Errors (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website and when you buy music, merch, or tickets through our online store.

By using this site, you agree to the practices described here.

Who We Are

Comedy of Errors is a progressive rock band based in Scotland.

  • Website: www.comedyoferrors.org

  • Email: info [at] comedyoferrors.org

  • Data controller: Comedy of Errors (for visitors in the UK/EU under UK GDPR/GDPR)

What Data We Collect

We collect different types of personal data depending on how you use the site:

  • Contact details: name, email address, billing and shipping address, phone number.

  • Account details: username, password (stored in encrypted form), order history.

  • Order and payment details: products ordered, order value, currency, payment method, transaction ID (actual card or bank details are processed by PayPal, not stored by us).

  • Technical data: IP address, browser type, device type, operating system, pages viewed, time and date of visits.

  • Usage and analytics data: how you found the site, which pages you visit, links you click (via Google Analytics, with IP anonymisation enabled where possible).

  • Communication data: emails you send us, messages via contact forms, newsletter sign‑ups and preferences.

We do not knowingly collect data from children under 16. If you think a child has provided data, contact us and we will delete it.

How We Collect Your Data

We collect data in the following ways:

  • Directly from you: when you place an order, create an account, contact us, or subscribe to a mailing list.

  • Automatically: through cookies and similar technologies when you browse the site (see our Cookie Policy).

  • From third parties: payment information from PayPal (confirmation of payment, status), and aggregate analytics from Google Analytics.

How We Use Your Data

We use your personal data for:

  • Fulfilling orders: processing your purchases, taking payment, arranging shipping or digital delivery, sending order confirmations and updates.

  • Customer support: responding to questions, handling returns or issues, and providing after‑sales support.

  • Account management: creating and maintaining your website account and order history.

  • Website operation and security: running our WordPress/WooCommerce site, preventing fraud, keeping the site secure and functioning.

  • Analytics and improvement: understanding how visitors use the site so we can improve content, products, and performance (via Google Analytics).

  • Marketing (with consent): sending newsletters, band news, tour dates, release announcements, or special offers if you have opted in. You can opt out at any time.

We only process personal data when we have a lawful basis, such as:

  • Contract: to perform a contract with you (e.g. when you buy something).

  • Consent: when you subscribe to a newsletter or accept certain cookies.

  • Legitimate interests: improving our site, preventing fraud, managing our business, where your rights do not override these interests.

  • Legal obligation: keeping records we must maintain for tax or accounting purposes.

How Long We Keep Your Data

We keep your data only as long as needed for the purposes above:

  • Orders and invoices: usually up to 6 years (for tax and accounting requirements).

  • Customer accounts: as long as your account is active; we may delete inactive accounts after a reasonable period.

  • Mailing list and marketing: until you unsubscribe or withdraw consent.

  • Analytics data: retained according to our Google Analytics settings (typically up to 26 months) in aggregated form.

When data is no longer needed, we delete or anonymise it.

Sharing Your Data

We do not sell your personal data. We only share it with:

  • Service providers who help run our site and store:

    • Web hosting and email providers.

    • WordPress and WooCommerce (site and store platform).

    • Payment processor: PayPal, to securely process payments.

    • Analytics provider: Google Analytics, to understand site usage.

  • Delivery and logistics services: postal or courier services to deliver your orders.

  • Professional advisers: accountants or legal advisers where necessary.

  • Authorities: if required by law, regulation, or to protect our rights (e.g. fraud prevention).

These third parties only receive the data they need to perform their services and should process it securely and in line with data protection laws. Some providers may be located outside the UK/EU; where that is the case, we aim to rely on appropriate safeguards (such as standard contractual clauses).

Cookies and Tracking

We use cookies and similar technologies on our site. These help us:

  • Run the store (e.g. shopping cart, login).

  • Remember preferences.

  • Measure traffic and performance via Google Analytics.

  • Process secure payments via PayPal.

For more details, including how to manage your choices, please see our separate Cookie Policy.

Payments

Payments for orders are handled by PayPal:

  • When you pay, you are redirected to PayPal or an embedded PayPal window.

  • PayPal processes your payment details (such as card or bank information) on its secure servers.

  • We do not see or store your full card or bank details. We only receive information needed to confirm the payment and complete your order.

Please review PayPal’s own privacy and cookie policies for more information on how they handle your data.

Your Rights (UK/EU)

If you are in the UK or EU, you have certain rights over your personal data, including:

  • Access: to ask if we hold data about you and to request a copy.

  • Rectification: to correct inaccurate or incomplete data.

  • Erasure: to request deletion of your data in certain circumstances (“right to be forgotten”).

  • Restriction: to ask us to limit how we use your data in certain cases.

  • Objection: to object to certain processing, including direct marketing.

  • Portability: to receive the data you provided in a structured, commonly used format and to request we transfer it to another provider where technically possible.

  • Withdraw consent: where we rely on your consent (for example, newsletters or certain cookies), you can withdraw it at any time.

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority, such as the Information Commissioner’s Office (ICO) in the UK or your national regulator in the EU.

Data Security

We take reasonable technical and organisational measures to protect your personal data, including:

  • Using secure (HTTPS) connections on our website where possible.

  • Limiting access to personal data to those who need it.

  • Using reputable service providers with appropriate security measures.

However, no system can be completely secure. You are responsible for keeping your account password confidential and logging out after use.

Third‑Party Links

Our website may contain links to other websites (for example, social media pages, ticket platforms, or streaming services). We are not responsible for the privacy practices of those third‑party sites. We encourage you to read their privacy policies when you visit them.

Changes To This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. If the changes are significant, we may also notify you by email or on the website.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

  • Email: info [at] comedyoferrors.org